Gulfstream Adds Australian Warranty Repair Facility To World Wide Service Network

Gulfstream Adds Australian Warranty Repair Facility To World Wide Service Network
Australian Jet Center Extends Gulfstream's Service and Repair Network in Pacific Rim

Asian Aerospace, Singapore, February 22, 2000
- Gulfstream Aerospace Corporation, a wholly owned subsidiary of General Dynamics (NYSE: GD), announced today that Australian Jet Center has joined Gulfstream's service alliance as an Authorized Warranty Repair Facility. This important addition to Gulfstream's world-class network of service providers extends the company's presence in the Pacific Rim and provides regional repair coverage to Australian-based and transient aircraft.

"Gulfstream is delighted to team with the Australian Jet Center and add them to our elite network of authorized service providers," said Larry Flynn, senior vice president, aircraft services for Gulfstream. "This expansion of our capabilities to support the Pacific Rim recognizes the strategic importance of this region as a growing center of business aviation. The Gulfstream worldwide network maintains 75 percent of the Gulfstream fleet and we continually seek opportunities to further expand the superior level of support for our customers and their aircraft."

Australian Jet Center is located at Kingsford Smith Airport in Sydney and offers hangar maintenance, experienced technical fault isolation, full catering services and all Fixed Based Operator (FBO) services, including cleaning and fueling. In addition, the executive terminal at Australia's international airport for the Sydney 2000 Olympics, hosts a secure VIP area, a pilot's lounge and secure parking.

Gulfstream offers the industry's most comprehensive, 24-hour-a-day, seven-day-a-week aircraft service capabilities. Gulfstream's range of services includes airframe maintenance, avionics services, engine and APU services, spares support and refurbishment services. The company operates nine centers worldwide. In the U.S., Gulfstream also services Challengers, Hawkers and Falcon jets at three locations.

Australian Jet Center joins other service companies with a long heritage of Gulfstream Authorized service. They include: Marshall Aerospace, Cambridge, UK; DaimlerChrysler Aviation, Detroit; Jet Aviation, Basel, Geneva, Jeddah and Singapore; Lider Aero, Brazil; and JAMCO, Tokyo.

For Gulfstream operators, Gulfstream has field service representatives in 19 locations on call to respond immediately to customer needs. Gulfstream operators may also order spare parts over the Internet. Each order is processed within 24 hours and a return email alerts the operator of the order status. A dedicated Customer Extranet further enhances the company's customer service capabilities by providing 24-hour access to information and dialog with company service representatives.

Gulfstream also offers ServiceCare®, the industry's most comprehensive nose-to-tail guaranteed cost maintenance program that covers all scheduled and unscheduled service on Gulfstream IV, IV-SP and Gulfstream V aircraft. Gulfstream was the first company to introduce the all-inclusive maintenance program. The program has found a growing market with operators wanting to have a predictable maintenance fee each year.



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